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FREQUENTLY ASKED QUESTIONS

2013-08-27 11:45:42 Click:

FREQUENTLY ASKED QUESTIONS

 — What products do you sell?

We sell quality mobile phone accessories, handsets, inner parts, and assorted attachments, housings, chargers, handsfree attachments, protector screens, protector cases, as well as batteries and power banks. We also supply a wide variety of inner parts, including brand-name complete LCDs and displays, touch surfaces and digitizers, flex cables, speakers, microphones, buzzers, charger connectors and ICs. In addition to parts and accessories, we offer refurbished original Blackberry and iPhone handsets, refurbished Nextel handsets, as well as a selection of high-quality Chinese-brand mobile phones. If there's anything you need regarding a mobile phone, but don't see it listed here, don't hesitate to get in touch with us. We carry a broad inventory beyond what's included here.

 — Are your products new or refurbished?

All our parts and accessories are new. Our mobile phones are meticulously refurbished at our quality controlled factory.

 — Where do you obtain your products from?

Portions of our inventory originate from associate trade companies as well as the marketplace, while the remainder we produce ourselves. With every source, all products must pass strict quality control measures before becoming available for sale.

 — How do I place an order?

Simply contact one of our sales representatives via the contact information on this website. Or, you can send us an email, or fill out our website order form. If you need any assistance, we'd be glad to help.

 — How can I pay for my order?

We accept a variety of payment options, including T/T, Western Union, Paypal, Money Gram, or cash. If you have any questions regarding how to complete the transaction, simply get in touch with us and we'll provide you with any details you require.

 — How can I find out the cost of shipping and handling?

It's always best to contact us for the precise costs. Shipping and handling varies depending on the weight of your order, and the region to which your order is being sent.

 — What courier companies do you work with for the shipping of goods?

We work with the following internationally renown businesses to ship our products around the world: DHL, UPS, FEDEX, China Post, and air cargo.

 — How long will it take for my order to arrive?

It depends specifically on the size of your order and the region to which it's being sent, but as a rough estimate, you can expect a 1-3 day period for processing and shipping, and another 3-5 days for travel time.

 — Can I order samples?

You certainly can. Just get in touch with us and we'll immediately process your sample order.

 — Can you handle large orders?

Large orders are our speciality. Our streamlined order and shipping processes allow us to handle orders of varying sizes, so if you require large quantities, you can rest assured your needs will be met in a timely and thorough fashion, regardless of size.

 — How can I contact someone at your company?

To contact us, simply get in touch via our Skype contact, by email or by telephone. Our contact information is posted on this website, and you're welcome to use it whenever you feel the need.

 — Can I come to China to speak with you in person?

Of course! You're more than welcome to visit us for a face to face meeting. Simply get in touch with us and together we'll schedule a meeting time that's convenient for you.

 — Do your employees speak English?

Yes, they speak fluent English. We also speak Spanish, and of course, Chinese.

 — What parts of the world do you sell to?

We sell to North America, South America, Asia and Europe.

 — What happens if I discover a problem or malfunction with my order?

Simply get in touch with us, whereupon we'll ask you to ship the defective items back for free replacement.

 — What is the warranty on your products?

Most of our products come with a one-year warranty guarantee. Other products come with a six-month warranty guarantee. If you'd like to know more about the warranty on a particular product, just get in touch and we'll provide the information you require.

 — How can I track my order once it has been shipped?

After dispatching your order to its destination, we'll provide you with a tracking number. You can then use this tracking number to view your order's transportation status online at the appropriate courier's website. Also, you can contact our sales staff at any time and we'll provide you with timely tracking information.

 — What are your operating hours?

Our business stays open Monday-Friday, from 9 A.M. to Midnight, and on Saturdays, from 2 P.M. to 6 P.M.

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